CMS Annual MAC Satisfaction Indicator (MSI) Survey is Now Open!
Every spring, CMS gives the DME supplier community an opportunity to provide feedback about the MACs they interact with. That survey, the MSI, is now open. Please take a few minutes to let CMS know your feelings about CGS! Just click the link below to take the MSI survey now! These survey results will help CGS gain valuable insights and determine process improvements. It only takes 10 minutes to make a difference.
Be sure to respond to every question and click the submit button so that your survey counts. The CGS management team will read every single response and will create action plans based on your feedback. Comments that are specific in nature or provide specific suggestions are greatly appreciated as they aid in determining exactly where we should focus. Our focus is on providing solutions that you need. Your specific feedback helps us ensure we are working collectively to drive improvements to the Medicare program.